1. ACCEPTANCE OF THESE TERMS
These Terms and Conditions ("Terms") govern your access to and use of the GWMART mobile application, website and related services (together, the "Platform"), operated by Global Web Market ("GWMART", "Global Web Market", "we", "us" or "our").
By creating an account, accessing or using the Platform, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Platform.
Additional terms may apply to particular features or services. If those terms conflict with these Terms, the feature-specific terms will apply to that feature.
2. ABOUT THE PLATFORM
GWMART is a digital marketplace that helps clients discover and connect with artisans, professionals, businesses and other service providers.
Unless we expressly state otherwise, GWMART provides the technology and marketplace tools for users to find one another, communicate and manage service requests. Service providers are responsible for the services they offer, and clients are responsible for deciding whether a provider and service are suitable for them.
Any service arrangement is between the client and the relevant service provider. GWMART is not a party to that arrangement and does not control how a provider performs a service.
3. ELIGIBILITY AND ACCOUNTS
- You must be at least 18 years old and legally able to agree to these Terms to create an account or use the Platform independently.
- You must provide accurate, current and complete information when registering and keep that information up to date.
- Keep your login credentials confidential and promptly notify us if you suspect someone has accessed your account without permission.
- You are responsible for activity carried out through your account, except where that activity results from our failure to take reasonable security measures or applicable law provides otherwise.
- Do not create an account for another person without their authority, impersonate anyone or maintain multiple accounts to evade a restriction.
We may ask for information reasonably needed to verify an account or service provider profile. Verification does not guarantee a user's identity, qualifications, conduct or quality of service.
4. YOUR RESPONSIBILITIES
When using GWMART, you agree to:
- Use the Platform lawfully and provide truthful information.
- Treat other users respectfully and communicate in a lawful, non-abusive manner.
- Use location, contact and account information only for legitimate purposes connected with the Platform.
- Respect other users' privacy and avoid sharing personal information unless it is needed for a requested service.
- Make your own reasonable checks before entering into a service arrangement or making a payment.
- Follow applicable laws, safety requirements and any booking or payment instructions shown on the Platform.
5. CLIENTS AND SERVICE REQUESTS
Clients are responsible for providing clear and accurate information about service requests, locations, availability and other details needed by a provider to respond.
Before confirming a booking, review the provider's profile, service description, price information, proposed timing and any terms communicated to you. You are responsible for confirming any details that are important to the service.
A booking request may not be accepted until the relevant provider confirms it. Sending a request or message does not by itself guarantee that a provider is available or that a service will be performed.
Do not use the Platform to request unlawful, unsafe or prohibited services.
6. SERVICE PROVIDERS
Service providers are responsible for the accuracy and legality of their profiles, listings, qualifications, service descriptions, prices, availability and business information.
By listing a service, you confirm that you are authorised and suitably qualified to offer it, will comply with applicable licensing and legal requirements, and will communicate material terms to clients before accepting a booking.
Providers are responsible for arranging and delivering their services, including any permits, equipment, staffing, insurance or safety measures required by law or appropriate to the work. GWMART does not guarantee that a provider will accept or complete a booking.
Do not publish another person's information, images or business materials unless you have permission and a lawful basis to do so.
7. LISTINGS, PRICES AND AVAILABILITY
Service information, prices and availability are supplied by service providers and may change. Providers should keep listings current. Clients should confirm the final scope, price and timing with the provider before work begins.
GWMART may display, organise or recommend listings to help users find relevant services, but a listing's placement is not an endorsement or guarantee by GWMART.
8. BOOKINGS, CANCELLATIONS AND DISPUTES
Clients and providers should communicate promptly about booking changes, delays or cancellations. Any cancellation charges, refund conditions or rescheduling rules must be disclosed before the relevant booking or payment is confirmed, where applicable.
If a disagreement arises about a service, users should first try to resolve it directly and respectfully. GWMART may, at its discretion, provide support or review information available through the Platform, but is not required to resolve disputes and does not guarantee a particular outcome.
Nothing in this section limits rights or remedies that cannot lawfully be excluded.
9. PAYMENTS AND SUBSCRIPTIONS
Where payments or subscriptions are made available through the Platform, the applicable amount, billing terms and payment conditions will be shown before you confirm. You authorise the selected payment provider to process the transaction you initiate.
Payments may be processed by Paystack and its supported financial partners, subject to their own terms and privacy practices. GWMART does not store full card numbers or card security codes as described in our Privacy Policy.
Payment processing, settlement times, reversals and refunds may be subject to the payment provider's rules and applicable law. Contact us or the relevant provider if you believe a payment has been made in error.
We will disclose any GWMART subscription charges and renewal terms before you subscribe. You may manage or cancel a subscription using the cancellation method provided for that subscription; cancellation may not reverse charges already incurred where permitted by law.
10. MESSAGES, REVIEWS AND USER CONTENT
You are responsible for content you submit, including messages, reviews, photographs, profile information and service listings ("User Content"). You must have the rights and permissions needed to submit it.
Do not submit content that is unlawful, misleading, defamatory, discriminatory, threatening, infringing, fraudulent or that exposes another person to harm or an unreasonable privacy risk.
You retain ownership of your User Content. You grant GWMART a non-exclusive, worldwide, royalty-free licence to host, store, reproduce and display it as reasonably necessary to operate, secure and promote the Platform. This licence ends when the content is removed, except where retention is needed for legal, security, dispute or backup purposes.
Reviews should reflect your genuine experience and must not be manipulated or submitted in exchange for undisclosed benefits. We may remove content that violates these Terms or applicable law.
11. ACCEPTABLE USE
You must not:
- Break the law, infringe another person's rights or use the Platform to facilitate fraud.
- Harass, threaten, exploit or discriminate against another user.
- Upload malware, interfere with Platform operations or attempt to gain unauthorised access to accounts, systems or data.
- Scrape, copy or systematically collect Platform data without our written permission.
- Misrepresent your identity, qualifications, business, reviews, services or prices.
- Use another user's information for unsolicited marketing, surveillance or any purpose unrelated to the service interaction.
- Circumvent a security, payment or account restriction or help another person do so.
12. INTELLECTUAL PROPERTY
The Platform and its original software, design, branding, text and other materials are owned by or licensed to Global Web Market and are protected by applicable intellectual property laws.
We grant you a limited, revocable, non-transferable and non-exclusive right to use the Platform for its intended purpose, subject to these Terms. You may not copy, modify, distribute, sell or create derivative works from the Platform except as permitted by law or with our written permission.
GWMART names, logos and marks may not be used without our prior written consent. This section does not transfer ownership of User Content or third-party materials.
13. THIRD-PARTY SERVICES
The Platform may link to or integrate with services operated by third parties, including payment, mapping, hosting and communication providers. Their services are governed by their own terms and policies.
We are not responsible for independent third-party services. A link or integration does not mean that GWMART endorses the third party.
14. PRIVACY AND LOCATION FEATURES
Our collection and use of personal information is described in the Privacy Policy. Location features may require device permissions. You can manage those permissions through your device settings, although some features may not work without them.
Users must not misuse location information, track another person outside a relevant service interaction or use contact details for an unrelated purpose.
15. PLATFORM AVAILABILITY AND CHANGES
We work to keep GWMART available and functioning, but we do not guarantee uninterrupted or error-free access. We may update, suspend or discontinue all or part of the Platform for maintenance, security, legal or operational reasons.
We may modify these Terms as our services or legal obligations change. We will publish the revised Terms and update the date above. Where a change materially affects users, we will take reasonable steps to notify them. Continued use after revised Terms take effect constitutes acceptance to the extent permitted by law. If you do not agree, stop using the Platform.
16. DISCLAIMERS
To the extent permitted by law, the Platform is provided on an "as available" basis. We do not warrant that access will always be uninterrupted, secure or free from errors.
GWMART does not guarantee the identity, qualifications, availability, conduct or work quality of a user, nor the accuracy or completeness of user-provided listings and content. Users should exercise appropriate care when choosing a provider and arranging or receiving services.
Nothing in these Terms excludes a warranty or consumer right that cannot be excluded under applicable law.
17. LIMITATION OF LIABILITY
To the extent permitted by applicable law, Global Web Market will not be liable for indirect or consequential loss, loss of profits, or loss of data arising from your use of the Platform.
To the extent permitted by applicable law, Global Web Market is not responsible for the conduct or performance of users, services arranged directly between users, or independent third-party services.
Nothing in these Terms excludes or limits liability for fraud, intentional misconduct, death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded or limited. Where liability may be limited, it is limited to the amount permitted by applicable law.
18. SUSPENSION AND ACCOUNT CLOSURE
You may stop using the Platform and request account deletion through available account settings or by contacting us.
We may restrict, suspend or close an account or remove content if we reasonably believe there has been a breach of these Terms, a security risk, unlawful activity or a risk of harm to users or the Platform. Where appropriate and lawful, we will provide notice and an opportunity to address the issue.
Account closure does not remove obligations or rights that arose before closure. Information may be retained as described in our Privacy Policy and as required by law.
19. GOVERNING LAW AND CONTACT
These Terms are governed by the laws of the Federal Republic of Nigeria, without limiting any mandatory consumer protections that apply to you. Any dispute will be handled by a competent court in Nigeria, subject to applicable law.
Questions about these Terms can be sent to Global Web Market:
Email: globalwebmarkett@gmail.com
Telephone: +234 814 627 9519
Website: https://globalwebmarket.com/
Global Web Market (GWMART)
Connecting People & Services.